Return & Refund Policy

Return & Refund Policy – Zad Plus

At Zad Plus, customer satisfaction is our top priority. We strive to provide high-quality CCTV cameras, GPS trackers, surveillance accessories, and security products. This Return & Refund Policy explains the terms and conditions related to product returns, replacements, cancellations, and refunds.

By purchasing products from Zad Plus, you agree to the terms mentioned below.

Return Eligibility

Customers may request a return or replacement under the following conditions:

Product received is damaged or defective

Wrong product delivered

Product has manufacturing defects

Item is missing accessories or parts

Product is not functioning properly at the time of delivery

To be eligible for a return:

The product must be returned within the specified return period

Product should be unused and in original condition

Original packaging, invoice, accessories, and warranty cards must be included

Physical damage caused by customer misuse will not be covered

Return Request Process

To initiate a return or replacement request, customers must contact our support team with:

Order ID or invoice number

Product details

Reason for return

Photos or videos of damaged/defective product (if required)

Our team will review the request and provide further instructions for return or replacement.

Replacement Policy

If the product is found defective or damaged during inspection, Zad Plus may provide:

Replacement of the same product

Repair service

Technical support solution

Replacement depends on product availability and warranty conditions.

Refund Policy

Refunds are processed only after the returned product is received and inspected by our team.

Refunds may be issued in the following situations:

Product is out of stock after order confirmation

Approved return request

Order cancelled before shipment

Duplicate payment made by customer

Refund amount will be transferred through the original payment method or other approved methods.

Non-Refundable Situations

Refunds or returns may not be accepted in the following cases:

Physical damage caused after delivery

Improper installation or misuse

Products without original packaging or invoice

Software-related issues caused by customer settings

Customized or special-order products

Damage caused by power fluctuation, water, fire, or accidents

Cancellation Policy

Orders can be cancelled before shipment confirmation. Once the order has been dispatched, cancellation may not be possible.

For installation or service bookings, cancellation requests should be made before the scheduled service time.

Return Shipping

In some cases, customers may be required to send the product back to our service center. Return shipping charges may depend on the reason for return and warranty status.

Zad Plus is not responsible for damage caused during return shipping if products are not packed properly.

Inspection & Approval

All returned products are inspected by our technical team before approval of refund or replacement. Zad Plus reserves the right to reject return requests if products do not meet return eligibility conditions.

Warranty Support

Many products sold by Zad Plus include manufacturer or service warranty. Warranty terms may vary depending on the product category and brand.

Customers are advised to keep invoices and warranty documents safely for future support.

For return, refund, replacement, or warranty-related support, customers can contact Zad Plus customer support through our official website, phone number, or email support.

We appreciate your trust in Zad Plus and remain committed to providing reliable products and professional customer service.