Shipping Policy

Shipping Policy – Zad Plus

Welcome to Zad Plus. This Shipping Policy explains the terms and conditions related to order processing, shipping, delivery timelines, and shipment handling for products purchased from our website or authorized sales channels.

Our goal is to deliver your CCTV cameras, GPS trackers, surveillance systems, and security products safely and efficiently.

Order Processing

All orders are processed after successful payment confirmation.

Orders are generally processed within 1–3 business days, depending on:

Product availability

Order quantity

Delivery location

Public holidays or weekends

Technical or operational conditions

Customers will receive order confirmation and shipment details once the order is dispatched.

Shipping Coverage

Zad Plus provides shipping services across multiple cities and regions. Delivery availability may vary depending on courier service coverage and location accessibility.

For remote or restricted areas, delivery timelines may be longer than usual.

Delivery Time

Estimated delivery timelines may vary depending on customer location and courier partner services.

Typical delivery estimates:

Local Deliveries: 1–3 Business Days

Domestic Deliveries: 3–7 Business Days

Remote Area Deliveries: 5–10 Business Days

Delivery times are approximate and may change due to unforeseen circumstances.

Shipping Charges

Shipping charges may vary based on:

Product size and weight

Delivery location

Courier service selection

Bulk or heavy orders

Any applicable shipping fees will be displayed during checkout or informed before order confirmation.

Shipment Tracking

Once the order is shipped, customers may receive:

Tracking number

Courier details

Shipment updates through SMS, email, WhatsApp, or phone call

Customers can use the tracking information to monitor delivery status.

Delayed Shipments

While Zad Plus aims for timely delivery, delays may occur due to:

Weather conditions

Courier delays

Government restrictions

Festivals or holidays

Natural disasters

Transportation or technical issues

Zad Plus is not responsible for delays caused by third-party logistics providers or situations beyond our control.

Delivery Verification

Customers are advised to inspect packages at the time of delivery.

If the package appears:

Damaged

Opened

Tampered with

Incorrect

Customers should immediately contact our support team and provide photos or videos if possible.

Incorrect Address Information

Customers are responsible for providing accurate shipping details including:

Full address

Contact number

Landmark details

PIN code

Zad Plus is not responsible for delivery issues caused by incorrect or incomplete address information.

Failed Delivery Attempts

Courier partners may attempt delivery multiple times. If delivery fails due to:

Customer unavailability

Incorrect address

Unreachable contact number

The shipment may be returned to us. Additional shipping charges may apply for re-delivery requests.

Installation-Related Deliveries

For products requiring installation services, delivery and installation schedules may differ depending on technician availability and service location.

Customers should ensure proper site readiness before installation appointments.

Damaged or Missing Products

If a customer receives damaged, defective, or missing items, the issue must be reported within the specified reporting period after delivery.

Our support team may request:

Order details

Unboxing video

Photos of package and product

Invoice copy

After verification, appropriate resolution such as replacement or support will be provided according to company policy.

Restricted Items & Compliance

Certain GPS or surveillance products may require compliance with local regulations or documentation depending on state or government requirements.

Customers are responsible for ensuring lawful usage of purchased products.

For shipping-related inquiries, tracking assistance, delivery support, or shipment issues, customers can contact Zad Plus through our official website, customer support number, or email support.

Thank you for choosing Zad Plus. We are committed to providing safe, reliable, and timely delivery services for all your security and surveillance needs.